Special vehicle buying, shipping and support FAQ
Ask about my project- Buying & Configuration
- Shipping & Payment
- Project Documents
Find the answer at the right project stage
Before purchase
What should I send before asking for a quote?
Send the operating scenario, destination, vehicle family, quantity, required capacity and any chassis or equipment preference.
Open the buying processWhat if I know the job but not the model?
Describe the work, road conditions, daily duty and capacity. The project team can review suitable vehicle configurations before quotation.
Prepare quote inputsIs there a minimum order quantity?
Minimum order quantity depends on the vehicle type, chassis source and configuration. The applicable quantity is stated in the quotation.
Ask about a vehicleWhy can similar-looking vehicles have different prices?
Chassis, body dimensions, equipment, certification, destination and shipping method can change the build and delivery cost.
Review quote inputsCan the body size or equipment be customized?
Many projects can be configured within chassis load, wheelbase, structural and regulatory limits.
Explore vehicle groupsAre website parameters final specifications?
No. Website data supports early comparison. The quotation and technical documents define the project configuration.
Prepare quote inputsCan KEEYAK recommend a chassis?
Payload, wheelbase, emission standard, budget, parts availability and local preference guide the recommendation.
Review the buying processWhen are payment terms confirmed?
Payment milestones and accepted methods are stated in the signed quotation or contract before production begins.
Prepare quote inputsHow is production lead time set?
Lead time depends on chassis availability, final configuration, technical confirmation and the production schedule.
Review the buying processCan the quote change after configuration changes?
Yes. A chassis, body, equipment or shipping change can alter cost, so revisions should be documented before approval.
Review quote inputsWhich Incoterms are available?
The selected Incoterm and its responsibilities are confirmed for the destination and stated in the quotation.
Review shipping guidanceCan overseas buyers review production progress?
Project updates can include production or finished-vehicle photos and videos based on the agreed communication plan.
Review the buying processWhat is checked before shipment?
Checks can cover appearance, main functions, accessories, project documents and loading preparation as agreed for the vehicle.
Can third-party inspection be arranged?
It can be discussed before shipment. Timing, inspection scope and responsibility need to be agreed early.
Ask the project teamWhich shipping method should I choose?
The choice depends on finished vehicle dimensions, route availability, budget and destination handling capability.
Compare shipping methodsWhich destination details should be confirmed?
Confirm the country, port, import-document needs, unloading method and inland delivery responsibility.
Open the destination checklistWhat loading evidence can be provided?
Depending on the route, the photo set may show loading, securing, protective covering and dispatch condition.
Review loading evidence